Shipping & Returns

01. Ordering and Shipping:

  • Free delivery for orders over 60€.
  • Self-pickup option available for free in Luxembourg City.
  • Please allow 5 business days for order processing and dispatch.
  • Luxembourg: Flat rate of 3.50€.
  • Europe: Flat rate of 5.50€.
  • Delivery between 3 and 5 days. External events may affect delivery times.

02. Taxes and Duties:

  • Within the European Union, taxes and duties included.

03. Returns and Refunds:

  • 14-day return policy.
  • Customer bears return shipping costs.
  • Item must be unused, in original condition and packaging. Refund will be processed after proper inspection.
  • Please contact us within 24/72 hours for support.

04. Refund Policy:

  • Only regular priced items are refundable.
  • Sale items are non-refundable.

05. Late or Missing Refunds:

  • We kindly ask you to check your bank account and to contact your credit card company.
  • Refund will be issued to the original payment method.

06. Delivery Address:

  • Please reach out to us before dispatch for any changes.
  • We are unfortunately unable to change the delivery address once dispatched.

07. Contact:

  • For returns, contact us.

08. Note:

  • Terms and shipping prices subject to change; will notify upon order confirmation.
  • For international orders, local import charges are not controlled by Ferra Studio.